FAQ’s

Q: How do you deliver?

A: The majority of our deliveries are sent out by lorry with tail lift, due to the size and weight of most of our products. The delivery will be made to the roadside unless it is safe and suitable to unload in another location, this will be at the drivers discretion. We aim to fulfil orders within 7 working days however during peak periods of demand or where products are made or packaged to order delivery may take longer and we will advise accordingly.

Q: What happens if we miss the delivery?

A: Unfortunately due to the nature and size of these products if you are not there to accept the product and the driver cannot leave the delivery in a safe location a re-delivery charge will have to be charged. Please let us know at the time of placing your order where our driver can leave the delivery if you are not there. Please bear in mind they will need to be able to easily get to it with a set of pallet trucks.

Have you got a question we haven’t answered?

A:Drop us an email and we will get back to you with an answer as soon as possible.

Somerset Ice Management

Part of the WD Design & Construction Group

2nd Floor Office,

County Court Chambers,

Queen Street,

Bridgwater, TA6 3DA

Tel: 07970 893967

© 2019 Somerset Ice Management All rights reserved

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